24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of getting assistance in a timely manner, that's why our cloud website hosting services come with 24/7 technical support as well as various means of communication. In case you do not have an account yet, you can phone us or use our live chat and chat with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up buying a service which you cannot use. In case you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs additional analysis. In contrast to the vast majority of suppliers that you can find today, we reply to all the tickets within one hour, so you will not have to wait for a whole day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to receive timely help, particularly when your website is not running efficiently for whatever reason. All our semi-dedicated hosting plans include 24/7 customer and technical support, so that if anything comes up, you'll be able to use a number of methods to contact us - phone line with multiple local numbers worldwide, live chat, emails and tickets. The first two methods are for billing, pre-sales and basic issues, which means that in case you do not have an account yet, for instance, you're able to find additional information regarding our services, or we can help you with less difficult technical problems. The second two options are for solely technical problems or everything that is more time-consuming since it's much easier to follow the communication between you and our support team. The warranted max answer time for them is just one hour, the typical one - 15-20 minutes, therefore you will not have to wait for a whole day in order to receive support like you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server from our company, you will be able to contact us 24/7 for any server-related issue or fordifferent problems and questions associated with the pre-installed software your server comes with. In case you haven't ordered a VPS server package yet, you'll be able to learn more details about our services by giving us a telephone call or by using the live chat service. For more technical problems, you can send an e-mail message or open a support ticket through your billing Control Panel and you will get assistance within less than one hour no matter the time of the day, even on weekends and holidays. The typical response time in most cases doesn't exceed 30 minutes. In case you're looking for assistance for third-party software, you will be able to use the Managed Services upgrade that you can include to each VPS plan and our administrators will assist you with any installation or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have quick support in general, let alone if you operate an entire server, that's why each dedicated server that we offer includes 24/7 support with one-hour reply time guarantee regardless of the problem. The service is 100 % free for any type of difficulties with the server or the software that was installed by our admins through the setup, so you'll be able to contact us as many times as you wish, even during holidays. You could either open a support ticket from your billing area or you can send an email message, and the actual response time for either of these rarely exceeds 30 minutes because we have administrators available twenty-four-seven. If you require general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you could use our live chat service and speak with an agent online. For third-party software support, we offer you a Managed Services upgrade, which you will be able to include to your server plan from your billing Control Panel.