There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you will always find no matter which company you choose is a ticketing system. This is the least complicated communication medium for a number of reasons. In case no representative is free at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will always hit home. Moreover, you can copy ‘n’ paste extensive pieces of information without worrying about printing mistakes, and if a given issue needs more time to be fixed or a number of responses need to be exchanged, all the information will be in the same location, so each party can always see the comments written by the other one. The downside of using tickets to get in touch with your hosting company is that they’re often separate from the hosting platform, which implies that if you need to provide information or to adhere to guidelines, you’ll have to use no less than 2 separate admin interfaces and this number could rise if you desire to manage several domain names. Besides, a lot of hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for a reply.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we’re using for our cloud website hosting plans is not separate from the web hosting account. It’s an integral part of our all-embracing Hepsia Control Panel and you will be able to visit it at any particular time with only several mouse clicks, without the need to log out of your account. The ticketing system includes a quick-search box, so you can track down the status of virtually any trouble ticket that you’ve posted in the past, in case you need it. Plus, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to handle a specific problem before you actually send a ticket. The response time is no more than 60 minutes, which goes to say that you can receive timely assistance at any specific moment and if our tech support team recommends that you should do something inside your account, you can do it instantly without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s far more efficient to manage everything in a single location, which is why we’ve incorporated a trouble ticket system into the custom-built Hepsia Control Panel, which is offered with each single semi-dedicated server account. This will allow you to manage the correspondence with our client care team along with your disk space, which suggests that you won’t have to memorize one more logon name for some other admin interface. You’ll be able to send a new ticket or to check the status of an old one with no more than several mouse clicks while you’re browsing the content within your semi-dedicated account. In addition, you can go through older tickets using an intelligent search box or read applicable knowledge base articles, which include solutions to commonly encountered difficulties. The inbuilt trouble ticket system is closely monitored 24-7-365 with the maximum response time being just 1 hour, so there’ll always be someone to help you out.