A live chat is one of the several ways of communication supplied by some hosting providers as part of their support service. Depending on the company, the chat is used for billing, pre-sales and/or technical support. This way of communication is quicker in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand something in comparison to a call with a representative. What's more, if the issue that you experience needs some time to be investigated and resolved, you are able to do something different in the meantime instead of just waiting, as you'd have to do when you call. You can also use a live chat assistance service free of cost as long as you have world wide web accessibility even when your hosting supplier is located in a different country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Website Hosting

In addition to the telephone and ticket support, we supply live chat support as well. You're able to get in touch with us every day, which includes holidays and weekends, and we can give you more details about the cloud website hosting plans that we provide if you are not a customer yet, or about common and billing questions if you already have a user profile. Though for solely tech matters you'll have to open a ticket to the tech assistance team, as such matters will require extra time to be taken care of, you can still get in touch with us through our live chat for some technical information. For example, we are able to help you set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you plenty of time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every single day, even on holidays and weekends. It is one of the best ways to find out more about our semi-dedicated hosting plans in case you don't have an account yet or to have a problem resolved in case you are a customer and our customer support representatives will help you right away no matter what time of the day you join the chat. In case you wonder which plan is more appropriate for your web sites, in case you need advice whether you should obtain a particular upgrade and how to order it or if you experience problems setting up an e-mail account on your computer system, you can get in touch with us and we will give you the needed information without delay. The live chat is available even after our phone lines go off for the day, which means that if you have an account with us, you can be certain that you'll always find prompt help with any question or problem that pops up.