If you’ve ever got any inquiries in regards to the hosting service or if you encounter a problem with your sites, you will need to touch base with the web hosting company’s technical support team. It may not make any difference how soon they’ll respond when you have a query of a general nature, but a problem like a thwarted software app update, for example, may result in your website becoming broken or inaccessible online. And the longer you have to wait for the support team to lend you a hand, the longer the site will be down. In case you offer services or goods online, any downtime will affect your website harmfully and you can lose existing or prospective customers. Lots of web hosting providers, particularly resellers, answer trouble tickets and e-mails within 24 hours, but in the digital era that is way too long, as visitors will scarcely ever come back to a website that isn’t working properly over a long span of time.

One-Hour Response Guarantee in Cloud Website Hosting

If you’re using one of our cloud website hosting plans and you’ve got a query or experience a certain complication, you can contact us 24/7 by posting a tech support ticket or by sending an e-mail and we promise that you will have an answer within the hour. If the issue can be resolved, we will do it before we respond, whilst in case there’s something that you need to do on your end, we’ll give you all the required details – what workable solutions to try out, what settings to check, and so on. Usually, you will receive a reply within maximum thirty minutes, which goes to say that waiting around for hours and hours or even for more than one day to obtain support is something inconceivable. Our sixty-minute reply time guarantee applies to any question that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a technical support ticket via your web hosting Control Panel or write an email relating to your semi-dedicated server, you will obtain a reply within less than 1 hour. You can get in touch with us at any time in regards to billing, general or technical issues and since we will be at your disposal 24/7, you’ll invariably obtain support in a timely fashion. Based on the particular issue or question, we will give you more details, resolve the obstacle if it has been caused by something that’s within our reach or instruct you on what steps to take in case you have to change a given setting for an Internet app that we cannot access. You can just forget about waiting for a day for each answer. The fact is, in the majority of cases we answer emails and tickets within twenty-twenty five minutes max.