One-Hour Response Guarantee in Cloud Website Hosting
If you’re using one of our cloud website hosting plans and you’ve got a query or experience a certain complication, you can contact us 24/7 by posting a tech support ticket or by sending an e-mail and we promise that you will have an answer within the hour. If the issue can be resolved, we will do it before we respond, whilst in case there’s something that you need to do on your end, we’ll give you all the required details – what workable solutions to try out, what settings to check, and so on. Usually, you will receive a reply within maximum thirty minutes, which goes to say that waiting around for hours and hours or even for more than one day to obtain support is something inconceivable. Our sixty-minute reply time guarantee applies to any question that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a technical support ticket via your web hosting Control Panel or write an email relating to your semi-dedicated server, you will obtain a reply within less than 1 hour. You can get in touch with us at any time in regards to billing, general or technical issues and since we will be at your disposal 24/7, you’ll invariably obtain support in a timely fashion. Based on the particular issue or question, we will give you more details, resolve the obstacle if it has been caused by something that’s within our reach or instruct you on what steps to take in case you have to change a given setting for an Internet app that we cannot access. You can just forget about waiting for a day for each answer. The fact is, in the majority of cases we answer emails and tickets within twenty-twenty five minutes max.