A 99.9% Server Uptime
Our cloud website hosting system is based on a solid, first–rate hardware architecture and a strongly tweaked Linux distribution. That is why, no matter what your website is, or how many site visitors you’ve got, or even in case there is a DDoS assault, our servers will remain up and running and your websites will stay accessible online.
All our cloud website hosting plans plans offer a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware components delivered by Juniper. What’s more, on each router, we have put a firewall with an intricate algorithm in an attempt to sift all suspicious requests.
In this way, in all our data centers – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have given our best to minimize all possible risks with our cloud hosting plans and even though our company offers premium client support, there are times when the customer is just not pleased with what we are offering. Or he wants to switch to a more robust web hosting service, like a VPS server or even a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t satisfied, you will receive your money back.
24/7 Technical Support
We’ve diligently chosen each single member of our 24x7 support department to ensure that we can provide the best technical support service you can possibly get. Each one of our technical support engineers has lots of years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. Plus, they are available 24–7 – you’ll be able to contact them at any time and they will respond as quickly as possible.
Their average response time is well under 20 minutes, while with many other hosting companies you have to wait around for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your questions will be replied to in less than an hour.