Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We offer a 1–hour solution warranty with all of our cloud website hosting plans packages, which means each individual support question you submit is going to be responded to within an hour max. Our support team members are qualified to rapidly deal with any case and to present you with timely information on any situation that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us at any time needed. Our team of technicians is going to be online for you 24x7x365 to respond to all of your enquiries and to remedy any matter you will probably have. You can easily send us a technical support ticket from your Control Panel or send us a message any moment. Additionally, on business days, you’ll be able to call us or work with the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • JDC Hosting’s Control Panel features an extensive know–how base that’s built–into all sections. In each part, you will find a Help button that will load for you a group of step–by–step online classes on how to take advantage of a particular element or perform a specific action. Also, we have created educational films to make sure you get a better idea of the Control Panel’s interface.