Client Support Channels
A 60–Minute Response Guarantee
We provide a 60–minute response guarantee for every trouble ticket or e–mail that you send to the customer support staff. We’ll swiftly respond to all standard queries and forward right away the matter to our sysadmins if additional assistance is needed. If you make use of the Managed Servers package, we’ll perform any of the included server administration services at a time that has been agreed upon earlier.
A Top–Notch Client Care Service
We’ll be at your disposal 24–7–365 to reply to any inquiries that you may have connected with our Control Panel or any of the applications that we have installed on your behalf on the server. If you also need assistance with server administration procedures, you can take advantage of our Managed Servers package, which includes backup hard drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation services
An Easy–to–Navigate Help Section
Our Control Panel is preinstalled for each dedicated web hosting plan. Among its functions is a rather convenient integrated knowledge base that will guide you step by step on how to use it. Most of the instructional articles in addition video versions which demonstrate all the tasks that you can carry out in a highly illustrative manner. You will find the help articles and the video tutorials in the upper right corner of each section of the Control Panel.