Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Control Panel you will find a comprehensive Help Center section offering many how–to articles and commonly asked questions. They are contributed by our support team of skillful technicians. Just fill in your question and our intelligent platform will show you the best possible answer.

  • Top quality support service

  • Educational Video Clips

  • If you would like to watch how an action is performed or how an issue is fixed, rather than just reading about it, then check out our selection of instructional video tutorials. They cover plenty of different topics and will help you swiftly find your way around our Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a round–the–clock help desk support service and a 60–minute ticket response guarantee. Our professional technicians will be online for you 24 hours a day to attend to your questions and to remedy any problem that you might chance upon. Simply send a customer service request from the Help Center and we’ll respond to you in no time.